Frequently Asked Questions

Payment

We accept Visa, MasterCard, Discover, American Express. We also accept Checks, Money Orders and Cash. We do NOT accept gift cards at this time.

International Checks / Money Orders must be in U.S Funds. Cash payments must be U.S dollars.

Return & Exchange Policy

Merch.com will honor returns and exchanges for up to 30 days from the date we ship the items.

We will NOT accept returns or exchanges on clothing that has been washed or worn.

Exchanges

Send the items you would like to exchange back to us along with the original invoice/packing slip. You may want to make a copy of this invoice for your records. Be sure to include a note with your phone number, a brief summary as to why you are exchanging this merchandise (ex: too big, etc..). Exchanges will be subject to additional shipping charges. All returned merchandise must be in its original condition.

Returns

As long as the items are in their original condition and returned within 30 days, a refund will be issued for the cost of the item. (we do not refund shipping charges). Please include your order number in your email. Returns will be assessed a 15% restocking fee for the cost of the item.

Damages

Please contact Merch.com via email: merchhelp@merch.com, or via telephone: 714.799.9525, a.s.a.p. if you notice a problem with your merchandise or if you feel there might have been a shipping error. We will assess the situation and take appropriate action to correct the problem at hand.

Domestic Shipping Times

Most in stock items ship within 1-3 business days. Once shipped, please allow 2-5 business days to arrive.

International Shipping Times

For international orders, most in stock items ship within 1 week and usually take 1-6 weeks to arrive. Please be careful to put the exact delivery address on the ship to information in order to avoid delays in delivery. Please note that your order may be subject to import duties and/or taxes imposed by Customs when your order reaches your country. Merch.com is not responsible for taxes and customs charges, please check your countries policies.

Back Orders

Although we make efforts to avoid them, occasionally we run into situations where items become unavailable and are on back order. Merch.com will attempt to get the items, however if the time period is judged to be too long we reserve the right to cancel the item and notify you. If we cancel an item off an order which contains additional items which are in stock we will ship the available items and adjust your shipping charge accordingly. .

Other

Merch.com is not responsible for unclaimed packages or invalid addresses. If we receive your package returned to us, we will attempt to contact you to resolve the problem. If there is an error in the address provided to us, you will be responsible for any additional shipping fees.

If you pay by check and it bounces, we will contact you. You will be responsible for paying the original amount of the check plus a $20.00 returned check fee. This isn't because we want to punish you, this is a fee the bank charges us for a returned check.

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